FAQs

1. Can I get a refund on my products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your products. Please refer to our refund policy for more information.

2. Where are your products shipped from?

Our products are sourced from various suppliers and manufacturers around the world. As a dropshipping store, we work with suppliers who can provide the best quality products at competitive prices. Therefore, your order may be shipped from different locations depending on the availability of the product.

3. How can I contact you?

You can contact us by sending an email to tailandpaw.service@gmail.com. We strive to respond to all inquiries within 24 hours. Please feel free to reach out to us if you have any questions, concerns, or feedback.

4. What is the shipping time for your products?

The shipping time for our products varies depending on the supplier and your location. Generally, it takes between 10 to 30 business days for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.

5. Do you offer free shipping?

Yes, we offer free shipping on all orders. There are no additional charges for shipping within our standard delivery zones. However, please note that there may be additional customs fees or import duties imposed by your country's customs authorities, which are the responsibility of the buyer.

6. Can I track my order?

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. When you proceed to checkout, you will be able to select your preferred payment method. Rest assured that all transactions are secure and encrypted to protect your personal information.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be certain restrictions and limitations on shipping to specific regions or countries. If you have any concerns about international shipping, please contact us for more information.

9. Are your products eco-friendly?

We strive to offer a selection of eco-friendly products. While not all of our products are specifically labeled as eco-friendly, we prioritize working with suppliers who share our commitment to sustainability and environmental responsibility. We believe in promoting a greener future and are continuously exploring ways to improve the eco-friendliness of our product offerings.

10. Can I cancel or change my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee that changes or cancellations can be made after an order has been submitted. However, if you need to make any changes or cancel your order, please contact us immediately, and we will do our best to assist you.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds: If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at tailandpaw.service@gmail.com.